Key Learning Objective:
Develop a coaching style and strategy that motivates employees effectively
Days: 1
Prerequisites: None
Fundamentals of coaching
Coaching overview
• Comparing coaching and managing
• Avoiding the coaching process
• Identifying coaching characteristics
• Discussing effective coaches
Coaching foundation and strategy
• Establishing a coaching strategy
Coaching diverse employees
Personality styles
• Understanding personality styles
• Evaluating personality styles
• Motivating personality styles
Trust relationships
• Building trust relationships
• Identifying factors for distrust
• Overcoming distrust
The coaching process
The coach-employee relationship
• Building a healthy relationship
• Maintaining a relationship
Objectives, expectations, and goals
• Determining coaching objectives
• Comparing expectations and goals
• Setting suitable goals
• Focusing on goals
Performance evaluation
• Evaluating and monitoring performance
• Providing positive and constructive feedback
• Offering an effective reward
Communication
Verbal communication
• Communicating clearly
• Avoiding distorted messages
Nonverbal communication
• Identifying nonverbal communication
• Interpreting nonverbal gestures
Effective questioning
• Asking appropriate questions
Interpersonal meetings
Face-to-face communication
• Communicating face-to-face
• Conducting a face-to-face meeting
Productive confrontations
• Confronting an employee